godaddy danica 200x300 Im back! Thanks <del>Danica</del> GoDaddy!How many of you have experienced a virus/malware attack on your computer? I would guess that most of us have encountered the maddening moment when you realize that your computer is royally screwed up at least once.

Over time, we learn to actually install protection software and back up our most coveted files (my how we just love to learn the hard way!). I’d like to think my home firewalls and up-to-date software are nearly impenetrable, even protecting all the PCs in my house from poor user judgement. Plus, all my passwords are air-tight: mixed upper/lower case with numbers and symbols and over 8 characters.

But guess what, I never really thought that the server that hosts all of my sites would be maliciously attacked! Which of course, happened over the weekend. Apparently, someone FTP’d into my host and dropped some nasty malware. Not only did it break countless lines of WP code but it also attempted to infect users who went to any of my sites. Oddly, the latter only affected folks who went to freebloghelp.com and not www.freebloghelp.com.

Sure, I have backups of all my posts and an old backup of my entire sites but wow, what a mess it would be if I had to blow the whole thing up and restore everything manually. When I finally had a moment to breathe, I called GoDaddy, my hosting provider.

GoDaddy to the rescue

I was on the phone with GoDaddy’s tech support for less than 30 minutes. In that time, I showed the tech where the issues were, he reproduced the issues, he sent me links on how to resolve the problem, he walked me through the solution step-by-step, and he gave me advice on how to prevent this from happening again in the future. Not bad in half an hour, right?

In short, here’s what we decided to do to correct the problem. Rather than trying to identify, quarantine, and clean the infected areas, we deleted everything I had in my host account. I then simply restored from the back up point of my choice, which ended up being a few days back, just to be extra safe. If you didn’t know this, GoDaddy has backups for the last 30 days for my WP Linux box. Once I did that, my sites were all up and running (albeit from a short time warp) in less than 5 minutes after I hung up the phone.

Anyway, if you’re looking for a hosting provider (or domain registrar), I have been using GoDaddy for years and have been impressed with every part of their service. You can find horror stories for every hosting company online but from my personal experience, I’m proud to say that not only have I benefited from being a GoDaddy customer, but I’ve also been handsomely rewarded for being an affiliate (see my disclosure).

If you’ve ever been hacked, I’d love to hear your story.


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